FAQs
All You Need to Know Before You Order
Do you ship internationally?
Yes, we ship worldwide. Duties and taxes may apply depending on your country and will be calculated at checkout or upon delivery.
How long does shipping take?
Standard shipping takes 7–21 business days, while express options are available at checkout. Delivery may vary based on your location.
Where are you based and where do you ship from?
EcoAurra is proudly based in the United Kingdom, where we design and craft each piece with exceptional care. All orders are shipped directly from our UK facilities to customers worldwide, ensuring the premium experience you expect from us.
How can I track my order?
Once your order is shipped, you’ll receive a tracking link by email. You can also track it from your account or order confirmation page.
What is your return & exchange policy?
At EcoAurra, due to our sustainability commitment and made-to-order model, we currently do not accept returns or exchanges unless the item arrives damaged, defective, or incorrect. If you receive an item in less than perfect condition, please contact us within 7 days of delivery at hello@ecoaurra.com or via WhatsApp, and we’ll resolve the issue as quickly as possible.
We accept Visa, MasterCard, Apple Pay, and international credit cards. All transactions are secured and encrypted.
What size should I choose?
You can view our full Size Guide here to help you choose the right fit. If in doubt, we suggest sizing up for a more relaxed feel.
Are your products eco-friendly?
Absolutely. At EcoAurra, sustainability isn’t a trend — it’s at the heart of everything we create. All our products are made using GOTS-certified organic cotton, ensuring the highest standards of environmental and social responsibility. We use ethical materials, minimal packaging, and eco-conscious practices to deliver premium quality while caring for the planet.