Terms of service
Last updated: September 8, 2026
Overview.
This website is operated by ECOAURRA LTD, trading as EcoAurra. Throughout the site, the terms “we”, “us” and “our” refer to ECOAURRA LTD.
EcoAurra provides this website, including the information, tools, products and services available through it, subject to these Terms of Service.
By accessing our website, creating an account or purchasing from us, you agree to these Terms of Service together with any policies referenced in them, including our Privacy Policy and Return and Refund Policy.
Please read these Terms carefully before using the website. Nothing in these Terms affects any rights that cannot lawfully be excluded or limited under applicable consumer law.
Our online store is hosted by Shopify, which provides the e-commerce platform through which we offer our products and services.
1. Online Store Terms.
You may use our website and purchase our products only for lawful purposes.
You must not use the website or our products in a way that violates applicable law, infringes intellectual-property rights, introduces malicious software, interferes with the operation or security of the website, or causes harm to EcoAurra or others.
We reserve the right to restrict or terminate access to the Services where reasonably necessary because of unlawful activity, fraud, misuse, security concerns or a material breach of these Terms.
2. General Conditions.
We may refuse or cancel an order where reasonably necessary, including where:
- a product is unavailable;
- payment cannot be authorised;
- pricing or product information contains a clear error;
- we reasonably suspect fraud or misuse;
- delivery to the selected destination is unavailable; or
- accepting the order would violate applicable law.
Where we cancel an order after payment has been taken, any applicable refund will be made to the original payment method.
You may not reproduce, copy, sell, resell or exploit a substantial part of our website or Services without our prior written permission, except where permitted by law.
3. Website Information.
We take reasonable care to keep information on our website accurate and current.
Occasionally, information may contain errors, omissions or outdated material. We may correct or update information when necessary.
General editorial or informational content on the website is provided for general information and should not be treated as professional advice.
Nothing in this section limits our obligations in relation to product descriptions, pricing, orders or consumer rights.
4. Prices and Changes to the Services.
Prices displayed on the website may change from time to time.
A change in price will not normally affect an order that we have already accepted, except where there has been an obvious pricing error or where otherwise permitted by law.
We may modify, suspend or discontinue parts of the website or Services where reasonably necessary.
5. Products.
EcoAurra products are sold online and may be produced or fulfilled after an order is placed.
We make reasonable efforts to display product colours, artwork, proportions and images accurately. However, colours may appear slightly different depending on your screen, device settings or lighting.
Product descriptions, materials, sizing information and specifications are provided to help you make an informed purchase.
All products remain subject to availability.
We may change or discontinue products, colours, sizes, designs or prices at any time before an order has been accepted.
Your rights in relation to returns, cancellations, faulty goods and refunds are described in our Return and Refund Policy.
Nothing in these Terms excludes your legal rights in relation to goods that are faulty, misdescribed, not of satisfactory quality or otherwise fail to meet applicable consumer-law requirements.
6. Orders, Billing and Account Information.
When you place an order, you agree to provide current, complete and accurate information.
Submitting an order does not necessarily mean that we have accepted it. An order is accepted when it is confirmed in accordance with our ordering process.
We may limit or cancel orders where reasonably necessary, including orders that appear to involve fraud, unauthorised resale, payment problems or obvious errors.
If we need to change or cancel an order, we may contact you using the email address or other contact information provided with your order.
You are responsible for keeping your customer-account information accurate and secure.
7. Payment.
Payments are processed using payment providers made available through our Shopify store.
You agree to pay the total amount displayed and agreed at checkout, including any applicable taxes and shipping charges.
Additional customs duties, import taxes or local charges may apply to international orders as described in our Shipping Policy.
8. Shipping and Delivery.
Orders are fulfilled and dispatched according to the shipping methods available for your destination.
Estimated delivery times are estimates rather than guarantees and may be affected by production, carrier delays, customs processing, public holidays, severe weather or circumstances outside our reasonable control.
Please review our Shipping Policy for current delivery estimates, customs information and shipping details.
Nothing in this section limits any rights you may have where delivery is materially delayed or not completed as required by applicable consumer law.
9. Third-Party Services and Links.
We may provide access to third-party services, integrations or websites, including services provided by Shopify, payment providers, shipping providers and social-media platforms.
Third-party services may be governed by their own terms and privacy policies.
We are not responsible for the independent content, privacy practices or services of third-party websites that we do not control.
This does not exclude responsibility that cannot lawfully be excluded.
10. Intellectual Property.
The EcoAurra name, branding, original artwork, product designs, website content, photographs, graphics and other intellectual property owned by or licensed to ECOAURRA LTD are protected by applicable intellectual-property laws.
You may view and use the website for personal, non-commercial purposes.
You may not reproduce, distribute, commercially exploit, modify or create derivative works from our protected content without permission, except where permitted by law.
11. Personal Information.
Your submission and use of personal information through the store is governed by our Privacy Policy.
Please review that policy for information about how ECOAURRA LTD collects, uses, shares and protects personal information and how you may exercise applicable privacy rights.
12. Errors and Inaccuracies.
Occasionally, information on the website may contain typographical errors, inaccuracies or omissions relating to product descriptions, pricing, promotions, shipping charges, delivery estimates or availability.
We may correct such errors and update information.
If an error materially affects an order you have already placed, we will act reasonably and in accordance with applicable consumer law, including contacting you where appropriate.
13. Prohibited Uses.
You must not use the website or Services:
- for unlawful or fraudulent purposes;
- to infringe intellectual-property or other legal rights;
- to harass, threaten, abuse or unlawfully discriminate against others;
- to submit deliberately false or misleading information;
- to distribute viruses, malware or malicious code;
- to obtain unauthorized access to systems or information;
- to collect personal information unlawfully;
- to spam, phish, scrape or otherwise misuse the website;
- to interfere with website security or operation.
We may restrict access where we reasonably believe these conditions have been breached.
14. Consumer Rights and Liability.
Nothing in these Terms excludes or limits liability where doing so would be unlawful.
In particular, nothing in these Terms excludes or restricts your statutory rights relating to goods that must be as described, of satisfactory quality and fit for purpose.
Nothing in these Terms excludes or limits our liability for:
- death or personal injury caused by negligence where liability cannot lawfully be excluded;
- fraud or fraudulent misrepresentation;
- liability that applicable law does not permit us to exclude or restrict.
We are not responsible for losses that were not reasonably foreseeable when the contract was formed or losses resulting from events outside our reasonable control, except where applicable law provides otherwise.
If you are purchasing as a consumer, these Terms do not exclude any remedy or protection that you are entitled to under applicable consumer law.
15. Severability.
If any part of these Terms is found to be unlawful, invalid or unenforceable, that provision will be treated as modified or removed only to the extent necessary.
The remaining provisions will continue to apply.
16. Termination.
You may stop using our website or customer account at any time.
We may suspend or terminate access to the Services where reasonably necessary because of unlawful activity, fraud, security concerns or a serious breach of these Terms.
Rights and obligations that arose before termination will continue where appropriate.
17. Entire Agreement.
These Terms, together with the policies and notices referred to in them, form the agreement governing your use of the Services and purchases from EcoAurra.
Nothing in these Terms excludes representations, obligations or rights that cannot lawfully be excluded.
18. Governing Law and Consumer Rights.
These Terms and contracts between you and ECOAURRA LTD are governed by the laws of England and Wales.
If you are a consumer located outside England and Wales, this choice of law does not deprive you of any mandatory consumer protections that apply to you under the laws of your country of residence.
Nothing in these Terms restricts your right, where applicable, to bring or defend proceedings in a court available to you under mandatory consumer-protection or jurisdiction rules.
19. Changes to These Terms.
We may update these Terms from time to time to reflect changes to our Services, business practices or legal requirements.
Any revised Terms will be published on this website with an updated revision date.
Changes will not retrospectively remove rights that you acquired under an order already accepted, except where required or permitted by law.
20. Contact.
Questions regarding these Terms of Service can be sent to:
The website and Services are operated by:
ECOAURRA LTD, trading as EcoAurra.
Thank you for choosing EcoAurra.
EcoAurra Team