Shipping & Returns

Shipping

EcoAurra orders are fulfilled in the United Kingdom.

Estimated delivery times vary depending on your destination and the shipping service selected at checkout. The following estimates are calculated from the date your order is placed:

  • United Kingdom: approximately 4–10 business days.
  • Europe: approximately 6–26 business days, depending on the shipping service selected.
  • United States: approximately 6–12 business days.
  • Canada: approximately 8–26 business days.
  • GCC countries and Egypt: approximately 8–26 business days.

Once your order has been dispatched, you’ll receive a shipping confirmation by email, including tracking information where available.

International orders may be subject to customs clearance, import duties, VAT, or other local taxes depending on the destination. Any such charges are determined by the relevant local authorities and are the responsibility of the recipient. EcoAurra is not responsible for these charges or for delays caused by customs clearance.

Delivery times are estimates and may occasionally be affected by customs processing, carrier delays, public holidays, severe weather, or other circumstances outside our control.

If you have any questions about shipping before placing an order, please contact us at hello@ecoaurra.com.

Returns & Exchanges

We want you to feel confident with every EcoAurra purchase.

For eligible online purchases, you may notify us within 14 days of receiving your order if you wish to cancel and return it. After notifying us, the item should be returned within a further 14 days.

Please contact us or submit a return request through your customer account before returning any item so we can provide the correct return instructions and return address.

Returned items should be handled with reasonable care. You may inspect an item in the same way you reasonably would in a shop. A refund may be reduced if an item has been handled beyond what is reasonably necessary to establish its nature, characteristics, or fit.

For change-of-mind returns, return shipping costs are the customer’s responsibility unless otherwise required by applicable consumer law.

Where required by applicable consumer law, refunds will include the amount paid for the item and the cost of our least expensive standard delivery option. Additional amounts paid for upgraded or express delivery may not be refundable where permitted by law.

Clearly personalised or customised products made to a customer’s specifications may be excluded from change-of-mind returns where permitted by applicable law.

If your order arrives damaged, defective, incorrect, or not as described, please contact us as soon as possible at hello@ecoaurra.com or via WhatsApp. Please include your order number and photographs where relevant so we can resolve the issue promptly.

Your statutory consumer rights are not affected.

Where a return is eligible, refunds will be processed in accordance with applicable consumer law and returned to the original payment method.

Thank you for choosing EcoAurra. We’re here to make every order feel considered from the moment you shop to the moment it arrives.